BlueFox Privacy Policy

At Blue Fox, we understand that trust is the foundation of everything we do, and this privacy policy explains how we collect, use, store and protect your personal information when you visit our website, play our games, or use the BlueFox casino mobile app. By registering an account with us, you agree to the practices described below, and we encourage you to read this policy alongside our terms and conditions before you sign up.

Information We Collect

We collect several categories of information to provide you with a safe and personalised experience at Blue Fox Casino. When you open an account, we ask for your name, date of birth, address, email address, phone number and payment details, which we need to verify your identity and comply with our obligations to the Malta Gaming Authority and the UK Gambling Commission.

We also gather information automatically, including your IP address, device type, browser and the pages you visit, whether you reach BlueFox Casino through our desktop site, tablet, or our mobile app. In addition, we record your gaming activity, deposit and withdrawal history, any Blue Fox promo code you redeem, and communications with our customer support team via BlueFox casino live chat or email.

How We Use Your Information

We use your data to operate your account, process deposits and withdrawals, verify your identity and age, prevent fraud, and comply with our licensing obligations. Our team also uses your information to personalise your experience at BlueFox, including which slots, live casino games and sportsbook markets we highlight for you.

We may use your details to notify you about a Blue Fox Casino bonus, a new bluefox bonus code, or updates about our Rewards Programme, provided you have opted in to marketing. You can withdraw this consent at any time through your account settings or by contacting our support team.

Cookies and Tracking Technologies

We use cookies and similar technologies to remember your preferences, keep you signed in, and measure how our promotions perform. Cookies also help us recognise returning players, apply a BlueFox bonus code correctly at checkout, and ensure that any blue fox casino free spins or free bets you have been awarded are credited to your account correctly. You can manage or disable cookies through your browser settings, although this may affect certain features of our site.

Sharing Your Information

We do not sell your personal data. We may, however, share your information with regulators, payment processors including Babaloo Limited and Truelayer Limited, fraud prevention agencies, and identity verification providers. Where you hold accounts across our bluefox casino sister sites within the ProgressPlay network, we may share limited account information to enforce self-exclusion and responsible gambling measures, including compliance with GamStop.

We also engage trusted service providers who assist us with hosting, analytics, and customer support. These providers are contractually required to protect your data and may only use it for the purposes we specify.

Data Security

We are committed to protecting your data using industry-standard measures. Our platform is secured with 128-bit SSL encryption and firewall technology, with security certification from Comodo and Sectigo. We are accredited by the PCI Security Standards Council, and customer funds are held in a segregated bank account in line with the Gambling Commission's requirements.

Data Retention

We retain your personal information for as long as your account remains active, and for a further period afterwards as required by our anti-money-laundering and licensing obligations. If your account becomes dormant, meaning no activity for 12 months, we continue to retain your data in accordance with our record-keeping duties, even though a monthly fee may apply to dormant accounts under our terms.

Your Rights

Under applicable data protection law, including the UK GDPR, you have a number of rights regarding your personal information. These include the right to:

• Request access to the personal data we hold about you
• Ask us to correct any inaccurate or incomplete information
• Request deletion of your data, subject to our legal and regulatory retention obligations
• Object to or restrict certain types of processing, including marketing
• Withdraw consent for marketing communications, such as offers relating to a blue fox casino sign up offer, bluefox free spins, or free bet promotions
• Lodge a complaint with the Information Commissioner's Office or another relevant supervisory authority

Age Verification and Responsible Gambling

We are required to verify your identity and age before you can deposit, gamble, or access free-to-play games at Blue Fox. As part of this process, we may collect additional documentation and cross-check your details with third-party verification services. We work closely with GamStop and GambleAware, and players registered with GamStop, or who have previously self-excluded within our network, are not permitted to open an account. Our responsible gaming team can be contacted directly if you have concerns about your gambling activity or that of someone you know.

Marketing Communications

If you have opted in, we may contact you by email, SMS or phone with details of our latest offers, including a blue fox casino no deposit bonus, bluefox casino free spins, or a new blue fox casino bonus code valid on slots, live casino, bluefox bingo and sportsbook markets. We only send marketing communications where you have given consent, and you can opt out at any time by updating your account preferences.

Third-Party Links and Services

Our website may contain links to third-party sites, including payment providers and independent affiliate partners who publish a BlueFox review or a Blue Fox Casino review of our services. We are not responsible for the privacy practices of these third parties, and we encourage you to read their own privacy policies before submitting any personal information to them.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology or legal requirements. We will post any changes on this page, and we encourage you to review it periodically. Your continued use of BlueFox after changes have been posted constitutes acceptance of the revised policy.

Contact Us

If you have questions about this privacy policy, how we handle your data, or wish to exercise any of your rights, please contact our support team via live chat, available 24/7, or by email at customersupport@instantgamesupport.com. For complaints, please write to complaints@instantgamesupport.com, and for responsible gambling queries, contact our dedicated team at playerrelationship@instantgamessupport.com. Whether your question relates to your bluefox casino login, a bluefox casino first deposit bonus, or a general query about your account, we at Blue Fox are here to help.